Terms of Service
最後更新：2026 年 10 月
Hi ABIN 提供一套用訊息操作的 AI 助理服務，協助小型與一人生意處理接單、 庫存提醒、網站與顧客訊息等工作。實際開通的功能依您選擇的方案而定。
新客戶可享 14 天免費試用，毋須綁定付款方式。試用期後如欲繼續使用，需選擇付費方案； 方案內容與價格請參考網站上的方案頁面，我們保留調整價格的權利，並會在生效前通知既有客戶。
進階方案以信用卡每月自動扣款，由 Stripe 處理；在試用期間訂閱的，會在試用結束時開始第一次扣款。沒有信用卡的店家，可以來信改用銀行轉帳，一次預付半年或一年。如需統一發票，請先聯絡我們確認。方案費與店家向客人收取的訂單款項分開處理。 信用卡扣款沒有成功時，我們會在約一週內自動重試，這段期間網站照常接單；到期仍未扣款成功，帳號會改回免費方案。網站、網址、菜單與資料都會保留，您可隨時重新訂閱。
您可以隨時取消續訂（傳「改回免費方案」或在「我的方案」按「管理付款」），取消後可使用到該期結束，之後不再扣款；已付的當期費用不按比例退還。重複扣款一律全額退款；其他退款需求請來信，我們會個別確認。對扣款有疑問，請先寄信到 support@hiabin.com，我們會親自處理；若直接向發卡銀行提出爭議，訂閱會立即停止。
店家可以把自己名下的收款帳號（例如 LINE Pay、綠界科技 ECPay）連接到本服務，讓客人在訂單頁線上付款。客人購買的是店家的商品，店家是賣方與收款人；Hi ABIN 只提供接單與付款狀態管理的軟體，不是買賣的一方，也不代收、保管或轉付訂單款項。款項由金流業者依您與其約定撥入您的帳戶，手續費、撥款時間、交易限制與帳號是否開通，皆依您與金流業者的約定與其審核結果。
訂單頁顯示的付款狀態，以金流業者回傳並經我們驗證的結果為準；「已付款」不代表款項已撥入您的帳戶。退款由您確認後透過本服務或金流業者後台送出；對客人的退款、退換貨、交易爭議與消費者保護義務，由您以賣方身分負責。我們不保證金流業者的服務不中斷，也不對其審核、撥款或停權決定負責。連接收款帳號不會自動開通付費方案，阿賓方案費與客人的訂單款項分開處理。
您同意僅將本服務用於合法生意用途，並確保透過本服務發送的訊息內容合法、真實，不違反 LINE、Instagram 或其他平台的使用條款。您對自己顧客的資料負有告知與合規義務（例如告知 顧客其訊息可能由 AI 助理協助回覆）。
我們如何處理您與您顧客的資料，請參閱隱私權政策。
本服務依「現況」提供，我們會盡力維持服務穩定與 AI 回覆品質，但不保證服務不中斷或完全無誤。對於因服務中斷、AI 回覆錯誤或第三方平台（如 LINE、Meta）政策變動所造成的損失，我們的責任以您已支付的最近 一期費用為上限，法律另有強制規定者除外。
您可隨時通知我們終止服務。我們亦可能因您違反本條款、逾期未付款，或其他合理事由終止或暫 停服務。服務終止後，您可於合理期間內要求匯出資料。
本條款依中華民國法律解釋與適用。
如對本服務條款有任何疑問，請寄信至 support@hiabin.com。
Last updated: October 2026
Hi ABIN provides a message-controlled AI assistant that helps small and solo businesses handle orders, stock reminders, a website, and customer messages. The features enabled depend on the plan you choose.
New clients get a 14-day free trial with no card required. To continue after the trial, you'll need to choose a paid plan; plan details and pricing are listed on our pricing page. We may adjust pricing and will notify existing clients before any change takes effect.
Premium is billed monthly to your card through Stripe. If you subscribe during your trial, the first charge is made when the trial ends. If you don't have a card, email us to pay by bank transfer, six or twelve months in advance. Contact us first if you need a Taiwan tax invoice. Subscription fees are separate from your customers' order payments. If a card payment fails, we retry automatically for about a week and your site keeps taking orders. If it still hasn't gone through, your account moves to the Free plan. Your site, address, menu and data are kept, and you can subscribe again at any time.
You can cancel at any time (send 「改回免費方案」 or use 管理付款 under 「我的方案」). Premium continues to the end of the paid period and you are not charged again; we don't refund part of a period. Duplicate charges are always refunded in full; email us about any other refund request and we'll review it. If you have a question about a charge, please email support@hiabin.com first; a dispute filed with your bank stops the subscription immediately.
You may connect payment accounts held in your own name (for example LINE Pay or ECPay) so customers can pay online from the order page. Customers buy from you: you are the seller and the payee. Hi ABIN provides order and payment-status software only. We are not a party to the sale, and we do not collect, hold or pass on order payments. The payment provider settles funds to your account under your agreement with it; fees, settlement timing, transaction limits and whether your account is approved are set by that agreement and the provider's review.
Payment status on the order page reflects the provider's result as verified by us. "Paid" does not mean funds have reached your account. Refunds are sent after you confirm them, through the service or the provider's dashboard. As the seller, you are responsible for refunds, returns, disputes and consumer-protection obligations toward your customers. We do not guarantee the provider's availability and are not responsible for its approval, settlement or suspension decisions. Connecting a payment account does not activate a paid plan; your ABIN subscription is separate from customer order payments.
You agree to use the service only for lawful business purposes and to ensure messages sent through the service are lawful and accurate, and comply with LINE's, Instagram's, and other platforms' terms of use. You are responsible for disclosures and compliance regarding your own customers' data (for example, disclosing that their messages may be handled with AI assistance).
See our Privacy Policy for how we handle your data and your customers' data.
The service is provided "as is." We work to keep the service stable and AI replies accurate, but we do not guarantee uninterrupted or error-free operation. Our liability for losses arising from service interruptions, AI reply errors, or third-party platform (LINE, Meta) policy changes is limited to the amount you paid for the most recent billing period, except where the law requires otherwise.
You may terminate the service at any time by notifying us. We may also terminate or suspend service for breach of these terms, non-payment, or other reasonable cause. After termination, you may request a data export within a reasonable period.
These terms are governed by the laws of Taiwan.
For any questions about these terms, email support@hiabin.com.