Privacy Policy
最後更新：2026 年 10 月
Hi ABIN 是為小型與一人生意打造的 AI 助理服務。本政策說明 Hi ABIN 作為服務提供者，在協助店家（「客戶」）經營生意的過程中，如何收集、使用與保護資料 — 包括客戶自己的帳號資料，以及客戶的顧客透過 LINE、Instagram 等管道與店家互動時產生的訊息與訂單資料。
客戶帳號資料：姓名、聯絡方式（Email、LINE ID）、生意名稱與內容，用於建立與維運服務。
顧客互動資料：透過店家的 LINE 官方帳號或 Instagram 商業帳號傳送的訊息內容、訂購項目、 取貨或聯絡資訊，由 Hi ABIN 代店家處理與回覆。
服務使用紀錄：為維護服務品質與計費（如 AI 訊息則數），我們記錄基本的使用量資料。
付款資料：店家開通線上付款時，客人在 LINE Pay 或綠界的付款頁輸入付款資料，我們不會收到也不會儲存信用卡號或卡片驗證碼。我們只保存處理訂單所需的付款紀錄：付款狀態、金額、付款方式、金流業者的交易編號與時間，以及退款紀錄。客人回報的轉帳帳號末五碼也會記錄在訂單上。
店家收款帳號：店家連接的收款帳號金鑰（例如綠界的 MerchantID、HashKey、HashIV）經加密保存，只用於代店家建立付款、驗證付款結果與送出店家確認的退款，不會顯示在任何公開頁面。
這些資料僅用於提供、維護與改善 Hi ABIN 服務本身：回覆顧客訊息、記錄訂單、產生備貨提醒與洞察報告。我們不會將顧客資料用於與 該店家業務無關的目的，也不會出售資料。
對於客戶自己的顧客資料，客戶（店家）是資料控制者，Hi ABIN 是代為處理的服務提供者。我們僅在提供服務所必要的範圍內存取這些資料。
為運作服務，我們會透過下列第三方服務商處理資料，僅限完成對應功能所需：
除上述必要情形或法律要求外，我們不會將資料分享給其他第三方。
資料會保存至服務持續期間。客戶可隨時要求匯出或刪除其資料；服務終止後，我們會在合理 期間內刪除或去識別化保存的資料，法律另有要求者除外。
您可以隨時要求查詢、更正或刪除我們所保存的您的個人資料。請透過下方聯絡方式與我們聯繫。
如對本隱私權政策有任何疑問，請寄信至 support@hiabin.com。
Last updated: October 2026
Hi ABIN is an AI assistant service for small and solo businesses. This policy explains how Hi ABIN, as the service provider, collects, uses, and protects data while helping a business owner (a "client") run their business — including the client's own account data, and the messages and order data generated when the client's customers interact with the business over LINE, Instagram, or similar channels.
Client account data: name, contact details (email, LINE ID), and business information, used to set up and operate the service.
Customer interaction data: messages, order items, and pickup or contact details sent through the client's LINE Official Account or Instagram Business account, handled and replied to by Hi ABIN on the client's behalf.
Usage data: basic usage metrics (such as conversation counts) recorded to maintain service quality and billing.
Payment data: when a shop offers online payment, customers enter payment details on the LINE Pay or ECPay payment page. We never receive or store card numbers or security codes. We keep only the payment records an order needs: status, amount, method, the provider's transaction reference and times, and refund records. The last five digits of a reported bank transfer are recorded on the order.
Shop payment credentials: the keys a shop connects (for ECPay, its MerchantID, HashKey and HashIV) are stored encrypted and used only to create payments, verify payment results and send refunds the shop has confirmed. They never appear on any public page.
This data is used solely to provide, maintain, and improve the Hi ABIN service: replying to customer messages, logging orders, and generating prep reminders and insights. We do not use customer data for purposes unrelated to that client's business, and we do not sell data.
For a client's own customer data, the client (business owner) is the data controller, and Hi ABIN acts as a service provider processing that data on their behalf. We access this data only to the extent necessary to provide the service.
To operate the service, we process data through the following third-party providers, limited to what each function requires:
Beyond what's described above or as required by law, we do not share data with other third parties.
Data is retained for as long as the service is active. Clients may request export or deletion of their data at any time; after service termination, we delete or de-identify retained data within a reasonable period, except where law requires otherwise.
You may request to view, correct, or delete the personal data we hold about you at any time. Please reach us using the contact below.
For any questions about this policy, email support@hiabin.com.